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Employment Opportunities

DFW Security competes locally in an industry with worldwide revenues expected to surpass $100 billion by 2020. The U.S. market accounts for 45% of industry revenues, driven by its strong residential and commercial alarm monitoring and smart home technology markets.

DFW Security is the leader in the Dallas/Fort Worth Metroplex in smart home technologies and affordable alarm monitoring. For over 25 years, DFW Security has protected thousands of homes and businesses with 5-diamond rated alarm monitoring and cutting-edge technology at the best possible value.

Available Positions:

Inside Sales Representative

Compensation: $9.00 – $10.00 per hour plus commission

The Inside Sales Rep will provide information over the phone and via web chat to customers in response to inquiries about products and services, cost of services, and assisting individuals with new set-up, billing and other needs. The Inside Sales Rep will receive new service agreements, document and schedule new sales and installations, and resolve customer issues and complaints.

Requirements:

              • Highly developed sense of integrity and commitment to customer satisfaction.
              • Demonstrated passion for excellence with respect to treating and caring for customers.
              • Ability to communicate clearly and professionally, both verbally and in writing.
              • Has “thick skin” and is able to handle Sales questions and overcome Sales Objections.
              • Has a pleasant, patient and friendly attitude.
              • Strong decision-making and analytical abilities.
              • Strong detail orientation and communication/listening skills.
              • Willingness to work a flexible schedule and occasional overtime when needed.
              • Possess a strong work ethic and team player mentality.

 

1+ years of experience in an Inside Sales role selling over the telephone and web-chat. Some experience with multiline telephones and online ticketing systems. Experience with Internet Explorer (or other browsers) and Microsoft Office. Minimum typing speed 35 words per minute.

 

Responsibilities:

              • Professionally handle incoming requests from customers and ensure that sales questions are resolved both promptly and thoroughly.
              • Use sales tactics to close leads.
              • Thoroughly and efficiently gather customer information, access and fulfill customer service agreements, educate the customer where applicable to prevent the need for future contacts, and document interactions through lead and contact tracking.
              • Provide quality service and support in a variety of areas including, but not limited to, sales, billing and security system troubleshooting.
              • Maintain a balance between company policy and customer benefit in decision making, sales decisions and ability to gain new referrals.
              • Meet Daily, Weekly and Monthly sales goals and activity quota.

 

Position is 9:00 a.m. to 6:00 p.m. Monday through Friday, or 9:00 a.m. to 6:00 p.m. Tuesday through Saturday.

 

Apply by email to hr@nulldfwsecurity.com with resume attached and “ISR” in the subject line. 

Customer Support Representative

The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals with billing and other needs. The customer service representative will receive, document and resolve customer complaints.

Requirements:

              • Highly developed sense of integrity and commitment to customer satisfaction.
              • Demonstrated passion for excellence with respect to treating and caring for customers.
              • Ability to communicate clearly and professionally, both verbally and in writing.
              • Has “thick skin” and is able to handle complaints and unpleasant customers.
              • Has a pleasant, patient and friendly attitude.
              • Strong decision-making and analytical abilities.
              • Strong detail orientation and communication/listening skills.
              • Willingness to work a flexible schedule and occasional overtime when needed.
              • Possess a strong work ethic and team player mentality.

 

1+ years of experience in a customer service or help desk capacity preferred. Some experience with multiline telephones and online ticketing systems. Experience with Internet Explorer (or other browsers) and Microsoft Office. Minimum typing speed 35 words per minute.

 

Responsibilities:

              • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
              • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through contact tracking.
              • Provide quality service and support in a variety of areas including, but not limited to, billing and security system troubleshooting.
              • Troubleshoot customer issues over the phone or live chat.
              • Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company.
              • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

 

Apply by email to hr@nulldfwsecurity.com with resume attached and “CSR” in the subject line. 

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