Privacy Policy


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Privacy Policy

We understand the private nature of the information you provide to us, and desire to help you protect your personal data. This Privacy Policy refers to our privacy practices for your use of (a) this website and any mobile sites or applications we provide (the “User Interfaces”); and (b) any combination of products and services we provide (the “Services”). This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Information Collection and Use

We collect and store certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using the User Interfaces, you may provide us with Personal Information including, but not limited to, your name, home or business address, phone number, email address, payment information, location, emergency contact information and user profiles. When you use our Services, you may provide us with certain additional information (e.g., home or business size, home or business system configuration, sensor names, appliances or other devices we monitor, account information, schedule, mode, automation settings, and device settings) in order for us to personalize your Services.
DFW Security and/or our service providers may collect information regarding your use of the User Interfaces and Services, including but not limited to: performance of any security or other device we monitor, electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from your devices that we monitor or control, and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the User Interfaces or Services, and we may also receive and collect such information from third parties.

Information Sharing

DFW Security will not disclose your Personal Information to any other entity except:

  • as is necessary to provide the User Interfaces and Services to you;
  • when we need to share the information with an entity who works on our behalf to provide the Services (these entities do not have any right to use the Personal Information we provide to them beyond what is necessary to assist us);
  • to promote DFW Security products and Services to you, either directly or through a third party;

In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of its business by, another company or entity, in which case Personal Information collected would be expected to be one of the transferred business assets.

Information Protection

We have security measures in place to protect against the loss, misuse, and alteration of your information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.

Cookies and Web Beacons

We employ “cookie” technology and “web beacons” to help you move faster through the User Interfaces, to help improve the functionality of the User Interfaces, to collect information for advertising of our Services and to optimize your use of our User Interfaces. A cookie is a string of information sent by a User Interface and stored on your hard drive or temporarily in your Personal Device’s memory. A “web beacon” is an electronic image placed in the code of a web page. Our third party service providers may employ cookies and web beacons to tailor our advertising to your interests, monitor the traffic patterns of users from one page to another or to improve site performance. We may also use cookies to identify you on future visits to our site and to other sites. When you access our User Interfaces, we place a cookie on your computer. This allows the user interfaces to recognize you as you navigate through the User Interfaces. You may delete cookies from your website browser at any time.

We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information.

We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.

If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, Personal Device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notifications.

Video and Audio Data

When you subscribe to our video monitoring Service, use a connected doorbell, camera, or other connected device or wearable, you may enable us to record, store and process video and/or audio recordings from your monitoring equipment, subject to your configuration and settings. This may include capturing and emailing/texting to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings.

Location-based Information

Some features of our Services, such as location-activated arming reminders, thermostat adjustments, and other location-based Services (collectively, “GeoServices”), use location information. Before GeoServices information can be used or collected, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device or vehicle you designate which is capable of producing location data (e.g., mobile device, GPS device, or vehicle). This location information may include your current location or places you have recently visited. We also may aggregate this information, but this information will only be used for DFW Security’s and/or Alarm.com’s internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.

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