Privacy Policy

Our Privacy Mission
We are sensitive to the private nature of the information you, our service providers, partners, end-users and prospective end-user customers provide to us. Our Privacy Policy is designed to maximize your ability to protect your personal, private data while at the same time allowing us to provide you with the best interactive security, energy management, video monitoring, automation and wellness services possible. This Privacy Policy states our privacy practices for your use of (i) this website and any mobile sites or applications operated by DFW Security or Alarm.com (the “User Interfaces”) and (ii) any combination of products and services we provide or that can be purchased or accessed via any User Interface (the “Services”).

Information Collection and Use
We collect and store certain information from or about you that can be used to uniquely contact, identify, or locate you ("Personal Information").

When using the User Interfaces, you may provide us with Personal Information including, but not limited to, your name, home or business address, phone number, email address, location, or zip code.

When using our Services, you may provide us with certain additional information (e.g., unit description, home or business size, home or business system configuration, sensor names, appliances or other devices monitored by us, account information, schedule, mode, automation settings, and device settings) in order for us to personalize your Services. We may also receive Personal Information that you have provided to our partners, including emergency contact information and user profile information, to enable Alarm.com to provide our Services. 

We may process information regarding your use of the Services, including but not limited to: performance of any security or other device monitored by us, electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from your devices that are monitored by Alarm.com and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the User Interfaces or Services (each a "Personal Device"), and we may also receive and process such information from third parties.


Location-based Information
Some features of our Services, such as location-activated arming reminders, thermostat adjustments, vehicle diagnostics, and other location-based Services (collectively, “GeoServices”), use location information. Before certain GeoServices information can be used, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device or vehicle you designate which is capable of producing location data (e.g., mobile device, GPS device, or vehicle). This location information may include your current location or places you have recently visited. We also may aggregate this information for our internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.


Video and Audio Data
When you (i) subscribe to video monitoring or video monitoring add-on Services (such as the Visual Verification services), (ii) use a connected doorbell, camera, image sensor, or other connected device or wearable that is capable of recording video and/or audio recordings, or (iii) subscribe to emergency two-way voice services, you are enabling us, certain third-party service providers, or your central station, to record, store, view and process video and/or audio recordings from your monitoring equipment. This may include capturing and sending you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings. 

Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras, connected doorbells and other devices with recording capabilities. You are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your home or business that they may be recorded using security cameras and other devices with recording capabilities. We take no responsibility for your compliance with these laws.


Information Sharing
We will not disclose your Personal Information to any other entity except:

 

  • as is necessary to provide the User Interfaces and Services to you;
  • to the central station to receive alarm signals and coordinate emergency response;
  • when you have opted in to share the information;
  • when we need to share the information with an entity who works on our behalf to provide the Services (these entities do not have any right to use the Personal Information beyond what is necessary for the purpose of fulfilling the agreement we have with them);
  • if you are an existing user of our Services, to provide notifications of additional products or Services that may be of interest to you;
  • as necessary in connection with other lawful business purposes; and
  • as otherwise necessary when required or permitted by law.

 

In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of our business by, another company or entity, in which case Personal Information collected would be expected to be one of the transferred business assets.


Information Protection
We have security measures in place to protect against the loss, misuse, and alteration of your Personal Information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.


Right to Access, Correct and Delete Personal Information
If you are an existing or potential end-user of our Services and have entered Personal Information directly through our website, you may request to correct or delete your Personal Information by contacting us at support@dfwsecurity.com.
If you are an existing end-user of Services you may view, update, or delete certain Personal Information at any time by on your profile and address book pages. These changes will be immediately made to our records. If you wish to stop Services notifications, you may do so through the User Interfaces.

Cookies, Web Beacons and Website Analytics
We employ "cookie" technology and "web beacons" to help you move faster through the User Interfaces, to help improve the functionality of the User Interfaces, to collect information for advertising of our Services and to optimize your use of our User Interfaces. A cookie is a string of information sent by a User Interface and stored on your hard drive or temporarily in your Personal Device's memory. A "web beacon" is an electronic image placed in the code of a web page. Our third-party suppliers, subcontractors or business partners may employ cookies and web beacons to tailor our advertising to the interests of its users and target audience, monitor the traffic patterns of users from one page to another or to improve site performance. We also use cookies to identify you on future visits to our site and to other sites. When you access the User Interfaces, we place a cookie on your computer. This allows the User Interfaces to recognize you as you navigate through the User Interfaces. At your discretion, we may store and access cookies on your Personal Device to allow you to bypass the process of re-entering certain information each time you access the website. You can also delete cookies from your website browser at any time.

We may collect information relating to customer trends and patterns and use cookies and software tools to measure site usage and related information.

We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these "tracking cookies" (also known as "third party cookies") to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.

If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notifications.

Our website and mobile apps may use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our website and mobile apps and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your Personal Information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google's ability to use and share information collected by Google Analytics about your visits to our website is restricted by the 
Google Analytics Terms of Use and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of our website, to prepare reports on its activities and share them with other Google services. Google may use the data collected on our website to contextualize and personalize the ads of its own advertising network. To more fully understand how Google may use the data it collects on the Client websites, please review "How Google uses data when you use our partners' sites or apps," (located at https://policies.google.com/technologies/partner-sites or any successor URL).


Utilizing our User Interfaces from Outside of the United States
If you are utilizing our User Interfaces from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. Our offices and data centers are located in the United States, so some of your Personal Information will be transferred to the United States in connection with your use of the Services. If you are located in the EEA or Switzerland, then the 
Privacy Notice to Data Subjects in the EEA and Switzerland also applies to your use of the User Interfaces.

Alarm.com uses European Commission-approved "Standard Contractual Clauses" or "Model Clauses" and is also certified under the EU-U.S. Privacy Shield and U.S.-Swiss Privacy Shield Frameworks (as described in our Privacy Shield Privacy Notice) for the transfer of Personal Information from the EEA or Switzerland to the United States. To learn more about the EU-U.S. or U.S.-Swiss Privacy Shield Framework and to view our certification, please visit www.privacyshield.gov.


Privacy Policy Changes
We may change this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on our User Interfaces. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.


California and Delaware Do Not Track Disclosures
California and Delaware law require us to indicate whether we honor "Do Not Track" settings in your browser concerning targeted advertising. "Do Not Track" is a standard that is currently under development. As that standard is not yet finalized, we adhere to the standards set out in this Privacy Policy and do not monitor or follow any Do Not Track browser requests.

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