FAQ

What areas does DFW Security serve?

DFW Security serves the Dallas-Fort Worth Metroplex, including properties located within 80 miles of either downtown Dallas or Fort Worth. Learn more about our service areas.

What makes DFW Security different from other alarm companies?

DFW Security stands out as a top-rated, local service provider with over 30 years protecting Dallas-Fort Worth. DFW Security features technology from alarm.com that is known for being extremely robust and reliable.

What types of businesses does DFW Security protect?

DFW Security protects all kinds of businesses, including warehouses, churches, offices, restaurants, pharmacies, gas stations and more.

Can I get a quote over the phone?

Yes, we can provide a security quote over the phone for properties less than 5,000 sq feet. For larger properties, access control systems or commercial fire protection, we can schedule a site visit for risk assessment.

Can someone come to my property to give me a quote?

Yes. For commercial properties, especially over 5,000 square feet, we always send a representative for an onsite consultation and quote. For homes and smaller businesses, we can usually provide a quote over the phone.

What brands and equipment does DFW Security use?

DFW Security primarily installs security, video, and access control equipment made by or compatible with alarm.com. This includes many brands such as DSC, Qolsys, Johnson Controls, 2Gig, Linear, Uplink, Genie, LiftMaster, Yale, Schlage, Kwikset, Jasco, Rosslare and Tane. We are also able to offer products by DMP, Digital Watchdog and Verkada.

Can I use one app to control my home and business systems?

Yes, the DFW Security app (powered by alarm.com) can control multiple locations and systems.

How can I pay my bill?

A discounted rate is offered to customers that pay by automatic ACH draft. ACH drafts are usually initiated monthly on the business day closest to the anniversary of your installation date. Credit card or paper invoice billing is also available. To pay your bill online now, click here.

Do I need a permit for my city?

Almost all cities require an alarm permit. Contact your local police department to find out how to apply. Alarm permits are the customer’s responsibility and are at the customer’s expense. Browse our library of permit forms.

How do I get a certificate of installation for insurance purposes?

We can email proof of monitoring to your insurance agent. Text your property address and the insurance agent’s email address to (817) 477-6347 or email service@dfwsecurity.com.

What can I control from the DFW Security app?

If you have compatible z-wave smart devices, you can use the app to control your alarm, locks, thermostats, garage doors, cameras, lights, and smart plugs for appliances, lamps and more. Learn more about Smart Home Control.

Can I verify or cancel a false alarm from the app?

Yes! In the event of an alarm, from the alarm.com app – hold down to verify or cancel the alarm.

Does DFW Security work with Alexa, Google Home, or Apple devices?

Yes, DFW Security works with voice assistants like Alexa, Google and Siri, as well as Apple CarPlay and Android Auto.

What does it mean to be “powered by Alarm.com”?

Alarm.com provides the technology platform that DFW Security’s services run on. They handle the behind-the-scenes data processing, encrypted communication, and mobile app interface - similar to what iOs or Android does for your phone. Learn more about why DFW Security trusts alarm.com.

Can I use my existing system with DFW Security?

In many cases, yes. We typically upgrade the main control panel and communicator, but we can often reuse existing hardware such as sensors and card readers. Some alarm systems can be monitored by DFW Security with only re-programming or the addition of a cellular communicator.

Will DFW Security repair my existing system?

If you sign up for monitoring services with DFW Security, our technicians will make minor repairs to your existing alarm system. Some systems may require upgrades to be made compatible. We may offer system repairs without monitoring on a case-by-case basis.

Will DFW Security install equipment I purchased somewhere else?

No, DFW Security does not install third-party party equipment.

Do I need a landline or special internet connection for my system to work?

No, you do not need a phone line as we will install a dedicated cellular communicator for your alarm system. A fast internet connection with Wi-Fi is recommended for best performance. Video services, access control systems and “smart” devices require hardwired internet and Wi-Fi. Cameras specifically require 2.5 Mbps of upload speed per camera to perform properly. 

Can I add smart home devices to my DFW Security system?

Most Z-Wave devices can be integrated into your DFW Security system, such as garage door controllers and smart door locks. If the devices are already installed, our technician can learn them into your new system for a small fee at the initial installation. Devices purchased after installation can be added by the customer with help over the phone, or by paying for a service visit. 

What kind of smart devices are compatible with DFW Security?

With DFW Security you can monitor and control smart devices like door locks, garage door controllers, thermostats, lights, smart plugs for lamps and appliances, water sensors and more, as long as the devices utilize Z-Wave technology. Learn about DFW Security Smart Home.

Does DFW Security use subcontractors for installation or service?

No, DFW Security only uses full time employees for installation and service – no subcontractors.

How long does a DFW Security installation usually take?

Installation of a residential smart security system with 4 cameras or less will take about 4 hours to complete, depending on home layout. Large commercial installations are usually completed in 1 to 3 days, depending on job complexity. 

What happens during an installation appointment?

Before beginning work, technicians walk the property to plan placement and inspect any existing system(s) for functionality and compatibility. After wiring, mounting, programming and testing system equipment, the technician trains the owner on proper usage.

Can I install a DFW Security system myself?

DFW Security does not recommend installing your own equipment. Our professionals are experts in determining appropriate equipment placement to maximize performance, programming top features for convenience and effectiveness, and training customers on proper usage.

How can I get a User Manual for my system?

Browse our library of User Manuals for systems commonly installed in the Dallas Fort Worth area.

How soon can my system be installed?

Most installation or activation appointments are scheduled in less than one week. Technicians are scheduled to arrive between 9am – 12pm or 1pm – 6pm, Monday to Saturday.

What if I need help after my system is installed?

Monitoring Agents are available 24/7/365 for alarm emergencies. Technical Support is available by phone or text Monday-Friday 9:00am to 6:00pm and Saturday 10:00am to 5:00 pm, with In-Person Technicians available by appointment. We also have a library of helpful How-To Videos on our YouTube page.

Do your cameras work at night or in low light?

Yes, all DFW Security cameras have built-in night vision. Older versions are black and white in low light, while our newest cameras offer clear full-color views in any light.

Do you offer cameras with two-way audio?

Yes, most of our cameras allow for two-way conversations through the camera’s built-in speaker using the alarm.com app. 

Does DFW Security install wired or wireless cameras?

Both! We have two options – either the camera’s power is hardwired, and the communication is wireless (standard), or the camera is both powered and communicates through an ethernet cable (POE). We do not offer strictly battery-powered cameras, except our video doorbell, where we do have a battery option if needed. Our expert installers can usually hardwire your camera’s power even if there isn’t an outlet nearby.

Will you run the wiring for cameras, or do I need to provide anything?

For residential and small business installations, DFW Security will take care of everything. For large commercial buildings we will notify you of any special needs like scissor lifts or IT networking services, but wiring is always included.

Can DFW Security fix or upgrade an existing camera system?

DFW Security does not repair third-party camera systems, but we are happy to upgrade or replace existing camera systems.

Can you add new cameras to my current setup?

If your system is with DFW Security, yes! Sometimes we can also takeover over alarm.com systems and add cameras, but otherwise, we will need to replace the cameras and the control panel to change your setup to DFW Security. Also important to note - we do not install third-party cameras.

Can you replace my Vivint, ADT, or Ring cameras with DFW Security cameras?

We can use the existing wiring for your cameras, but usually we cannot incorporate third-party cameras into our system.

Can technicians or employees view my videos?

Normally, no. There are a few exceptions. During the initial installation and in-person service visits, technicians can view your live video to assist with programming and alignment. In certain situations, only at your request, technical support agents can send you a secure link to approve giving them one-time limited access to view your live cameras and video settings to help with configuration. Remember, all DFW Security technicians are licensed, drug tested and background checked full-time employees in company trucks.

How much does a home security system cost with DFW Security?

Prices vary according to equipment, features, and individual customer needs, but most customers will pay $30 to $50 per month with an upfront equipment payment, or $50 to $90 per month with equipment financing.

Are there any hidden fees or activation charges?

DFW Security does not charge a fee for installation or activation. All costs are fully disclosed prior to installation. Note: Your city or local jurisdiction may require and charge for an alarm permit.

Does DFW Security offer professional monitoring without a contract?

DFW Security offers 36-month, 12-month, and month-to-month monitoring agreements.

Do you offer financing or payment plans for equipment?

Yes, we offer interest-free equipment financing, with no prepayment penalty and up to 60 months to pay through our partner Smart Home Pay.

What warranties are included on systems or devices?

A 90-day warranty is automatically included on all equipment and workmanship. Service plans are available that provide warranties on equipment, labor and trip charges for as long as you are a DFW Security customer. Ask your sales representative for details.

Can I choose my own devices or customize my system?

Yes! We believe in custom solutions, as every person and property has unique needs. Our experts can help create the perfect package for your home or business.

What packages are available?

Our most popular residential solutions include smart security with cameras, smart locks and garage control, however we can customize a package to fit your specific needs and budget.

Is my rate guaranteed?

Yes! We know that a low rate and quality service will keep you as our customer for a long time. Unless the government raises taxes or other regulatory fees, we guarantee your rate will remain the same for the term of your agreement.

What happens if I move?

If you move within DFW Security’s service area, we can transfer your service to your new home or business. Or, if the new owner signs a new agreement with DFW, you will be released from yours. For more details, call (877) 372-0350.

What if I have bad credit?

We can still help you! A one-time upfront fee may be required, depending on your credit score and the package you choose.

What if I don’t own my home?

No problem! If you are renting or leasing your home, the homeowner will need to give written permission. An upfront equipment purchase could be required, depending on the program you choose.

Can you protect my apartment?

Yes! You must obtain written permission from the apartment owner, and pricing and packages vary. An upfront equipment purchase may be required, depending on your credit score and the package you choose.

Do you have a referral program?

Yes! Get a $100 account credit for every new customer you refer to DFW Security! Make sure the person you refer mentions your name when they contact us the first time. Additional accounts or added locations do not qualify for a referral credit.

What if I am under contract with another company?

We understand you are excited to switch to DFW, but please pay off or fulfill any agreements with other companies prior to starting our service. Most companies have an automatic renewal clause, so even though you completed your initial term, you may still be under agreement.

How do I know if my existing alarm system is compatible?

Click here for a list of compatible systems. Or just snap a picture of your keypad and text it to us at (817) 477-6347.

How do I know if my smoke detectors can be monitored?

Most homes DO NOT have smoke detectors that can be monitored. If your existing alarm system includes monitored photoelectric smoke detectors, we may be able to monitor them if they are up to code. The Texas Fire Marshal requires that if any changes are made to an existing system, the fire equipment and wiring must meet current fire code requirements. In many cases extra equipment and/or wiring may be required. For more information on residential fire systems, click here.

Can I troubleshoot problems myself, or should I call for service?

You decide! A lot of help is available through the DFW Security app and website, but technical support agents are also available by phone or text. We also have licensed professional technicians who we can send to your property for help if needed.

How long is a DFW Security contract?

Most DFW Security customers choose a 36-month agreement for the best value, however 12-month and month-to-month options are also available.

What happens if I sell my home or business?

We can either move your alarm system to your new location, or you can transfer the service to the new owner.

Can I transfer my service to a new address if I move?

Yes. DFW Security can either uninstall your existing equipment and re-install it at your new location, or you can purchase a new system for installation at your new location and leave the old one behind.

Can I cancel my service early?

Yes, but if your contract term isn’t complete, you may be liable for the remaining months, unless you transfer service to the new property owner or take it with you to your new location.

Will my system work without a monthly subscription?

Not well. Many features beyond arming and disarming require a monthly subscription, including viewing cameras, controlling smart home devices, remote app access, monitoring and notifications.

How do I upgrade my equipment mid-contract?

If you would like to add or replace equipment at any time, call us to purchase the device(s). Generally, your monthly rate won’t change, unless you’re adding services you didn’t have before. For example, if you have 3 cameras but add another – no rate increase. If you add a smart lock but never had any other smart devices, your rate could increase by up to $10 per month. Note - if we have to replace your equipment due to a warranty issue that is covered by your service plan, we typically upgrade that device to the latest version at no charge.

What happens when my alarm goes off?

Several things happen all at once when an alarm is triggered. The siren blares, the system sends a signal to the monitoring station, and a notification is sent to your phone. The alarm can then be confirmed or cancelled via the app (press and hold the icon for 2 seconds) and/or monitoring agents will speak into the home or business via the control panel and ask for the verbal password. If there is no response or correct password given, the police will be dispatched. Agents will then call the emergency contacts on file. Note - if you enter the correct code and/or cancel the alarm within 30 seconds, the monitoring station may or may not call you.

How fast is DFW Security’s emergency response time?

Monitoring agents respond to alarms and contact proper authorities in less than 20 seconds (usually around 11 seconds). Arrival time of emergency personnel varies by location, but is always faster if the alarm is verified.