Personal Safety Button

What is Safety Button?

Safety Button allows you to quickly and discreetly request emergency help from trained professionals in uneasy moments wherever you go

When you feel unsafe but don’t want to call 911, use the safety button to share your location, emergency contacts, notes and photos to be accessed in an emergency, providing responders with helpful context such as upcoming plans, who you are meeting, medical conditions, or unusual activity at your location.

If no emergency occurs, simply enter your PIN to signify that you’re safe.

How Does it Work?

1. Tap Safety Button in the DFW Security app or home screen widget.
2. Hold down the button.
3. Release to begin a 10-second countdown. Enter your PIN to cancel.
4. If not cancelled, a trained operator receives your emergency request with your name, phone number, location, PIN code, emergency contacts and notes.
5. The operator will text and call to confirm.
6. If there's no response, help is dispatched to your last known location.

Who Does Safety Button Help?

Safety Button can help anyone have peace of mind in an uncomfortable situation, but it can be extra helpful for those in certain roles.

- Home health workers
- Realtors meeting in empty homes
- Students walking across campus
- Employees working alone or at night
- Seniors walking on unstable ground
- Teens walking home from school

When Can Safety Button Help?

Anytime you feel uneasy but don’t want to call 911, the DFW Security Safety Button powered by Alarm.com provides a discreet option to get help if needed.

- Activate if you are
- Walking to the car at night
- Visiting homes of unknown clients or prospects
- Feeling like you’re being followed
- Meeting a stranger to make a purchase

Frequently Asked Questions

Where does Safety Button work?

Safety Button works anywhere in the U.S. that has a cellular signal or data connection.

How much does Safety Button cost?

New DFW Security installations include Safety Button for one user. Additional users are $10 per month.

Do I need any extra devices to use Safety Button? 

No, Safety Button works directly from your DFW Security app (or the home screen widget) on your smartphone with additional hardware required.

What happens if I accidentally trigger Safety Button? 

If triggered by mistake, you can cancel the event during the 10-second countdown by entering your PIN. If not canceled, operators will attempt to contact you to confirm if assistance is needed.

Does Safety Button work if my phone battery dies or is broken during an event? 

If your phone is turned off or damaged during the 10-second cancellation window, your most recent location and notes are still sent to operators.

Why not just call 911?

If you have a definite emergency, call 911 immediately. But if an emergency has not yet occurred, use safety button.

On mobile calls to 911 operators receive little information about the customer or their emergency. With Safety Button operators receive notes to provide quick context and can communicate via text when speaking out loud is risky.

Many areas also lack the technology to send an accurate location to 911 via mobile, but Safety Button provides a pinpoint location plus other vital information from the customer’s smart device.